Do you have a question? Please check our frequently asked questions below.
If your question hasn't been answered please complete the form on the Contact Us page for help.
How long will it take to process my order?
All our items are handmade and made to order. Our current processing times are stated at the top of the home page. Once completed you will receive an email and your order will be sent via Australia post within 2 business days.
How will my order be sent?
All items will be packaged in a cellophane bag and posted in a rigid cardboard mailer for protection.
All Australian orders will be sent via regular post without tracking. If you require tacking please upgrade to tracked or express postage at checkout. International orders will be sent via regular air mail without tracking. If you require tracking on international orders please contact me prior to ordering for a quote.
My order hasn't arrived, where is it?
Shipping delays may occur due to public holidays, holiday periods, etc. We recommend waiting another 1-2 weeks following the estimated delivery time before contacting us.
If you have yet to receive your items 3 weeks after the dispatch date for domestic shipping or 6 weeks after the dispatch date for international shipping please contact us.
Statice Paper Co will not be held responsible for lost mail if tracking is not purchased.
Are you able to do custom orders?
Unfortunately we are not able to do custom orders at this time.
What type of paper do you use?
Please see the ABOUT US section for all the information about our papers.
Do you have any coupons or discount codes?
For up to date details on sales, special events and discounts please sign up to become a member of our Carrot Club. For more info please join our Facebook group Statice Paper Co Carrot Club or follow us on Instagram @staticepaperco.